SALON POLICIES
We love all of our clients at ELEVATE SalonSpa, and we want to make sure everyone feels at home in our friendly Salon. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read. If you have any questions, just get in touch.
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LATE ARRIVAL
Elevate has a 15 minute lateness policy. If you are running late for your appointment, please call ahead to let us know. Should you arrive beyond 15 minutes, you may have to forfeit your appointment completely, in which case a cancellation fee will apply.
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LATE NOTICE CANCELLATION POLICY
We kindly ask that you give at least 24 hours notice when changing or cancelling an appointment. If less than 24 hours notice is given, a late-notice cancellation fee of up to 50% of the service you were booked for may be incurred.
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CHANGE OF APPOINTMENT POLICY
We kindly ask that you give at least 24 hours notice when changing the service you are booked for. An example of this would be as follows : Client is booked for a color and cut appointment and when they arrive they let their stylist know they've decided to only do a haircut and no longer want the color. In this instance the client would be charged for the service they were originally booked for as the stylist has blocked the time for both services and it wasn't available for other clients to book.
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NO CALL / NO SHOW POLICY
We kindly ask that you give at least 24 hours notice when cancelling an appointment. No call/No shows will be charged 100% of the service they were booked for.
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RETAIL PRODUCT RETURN POLICY.
All retail products must be returned within 21 days of purchase. Refunds will be issued in the original form of payment.
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CHILDREN / ADDITIONAL GUESTS POLICY
We kindly ask that you not bring additional guests, including children. In the event that you must bring your child to your appointment they will be required to sit quietly in our waiting area during your service. This is not only out of respect for the other clients in the salon but also for the child's safety. We have lots of tools that may be sharp or hot and styling chairs that tip over easily, so we ask that children not be anywhere around the station areas unless they are receiving a service. If it is not feasible for them to wait in the waiting area than your appointment will need to be rescheduled.
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CELL PHONE POLICY
We ask that you be respectful of the other clients in the salon while using your cell phones. This includes but is not limited to making live chat calls via FaceTime, Zoom Call/Meetings and watching videos. We know color processing time can seem like an ideal time to catch up on some of these things but often times clients don't realize how loud their volume is set so that they can hear through the foils that may be around their face and ears. We kindly ask that you use headphones if you would like to use these features while at the salon.
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